How to Fix Five Common IT Issues
October 23, 2023
In the digital age, technology often plays a vital role in college students' lives, ranging from research to virtual class, social networking and project submission, technology is now an integral part of the college experience. However, while technology has many benefits, there are also many problems college students encounter. These issues can be disruptive to their academic pursuits and overall college life. This article delves into five of the most common technology-related challenges faced by college students and offers ideas to help them resolve these problems.
Slow or Unreliable Internet Connection
A slow or unreliable internet connection can be a source of tremendous frustration for anyone, but particularly college students, especially when it disrupts online class attendance, engagement with research, or the submission of assignments promptly. What can be especially frustrating is when college students, stereotypically known for their procrastination abilities, have limited time to complete a project and submit it. However, there are some solutions below.
Solutions:
In 2022, a national study looking into the interconnectedness of college students found that almost two-thirds of undergraduate students have a lackluster internet connection. This is particularly common among students living in rural or inner city communities. However, there are some ways to address this issue:
1. Upgrading Your Internet Plan:
Though perhaps the most obvious, it is the likeliest way to see immediate results. Start by contacting your Internet Service Provider (ISP) to explore options for upgrading to a faster plan. If you are experiencing chronic connectivity issues, this may be a worthwhile investment. However, for those on a budget, this may not be possible.2. Use a Wired Connection:
What is usually possible, however, is using a wired connection. Whenever possible, opt for a wired Ethernet connection by plugging your computer or laptop right into the wall. This usually offers a more stable and faster connection compared to Wi-Fi. Though it might cost a little money upfront to buy the cable, note it is also portable, so you can take it with you to the coffee shop, library, or when you move into your own place.3. Reset Your Router:
This is by far the cheapest option on the list and can still make a major impact on your internet connection and speed. Routers can accumulate network congestion over time. Regularly resetting your router can wipe away this congestion and better performance levels.4. Consider a Mobile Hotspot:
If you encounter persistent issues with your home internet, consider using a mobile hotspot as a reliable backup option. Many smartphones can serve as mobile hotspots, providing a temporary solution when your primary connection is unreliable.Malware and Cybersecurity Threats
When people engage in online activities, they can easily fall victim to malware and cybersecurity threats. These threats can compromise personal information, disrupt coursework, and lead to financial losses. According to Statista, in 2022 alone there were over 5.5 billion malware and cybersecurity attacks, which is actually, disturbingly, a reduction from previous years. This is ever the more reason to ensure you are protected.
Solutions:
There is nothing more pivotal than protecting yourself from malware and cybersecurity threats in today's world. Here is how you can safeguard your devices and data:
1. Install Antivirus Software:
Invest in antivirus software to provide a strong defense against malware. Ensure that it is regularly updated to stay ahead of emerging threats. Many antivirus software programs have free components or trials, so you can see what you like and what you do not.2. Enable Firewall:
Modern computers come with built-in firewalls to prevent unauthorized access to your device and network. Make sure you activate them, and do not disable them, in your settings. Firewalls often serve as the first line of defense when it comes to cybersecurity.3. Keep Software Updated:
By keeping the operating system, browsers, and various apps up-to-date on your computer or phone, you can make sure that hackers cannot access old versions of the software you possess. Most developers release updates regularly, patching security vulnerabilities.4. Safely Browse the Internet:
Whenever you are online, exercise caution. The simple answer is "do not do anything stupid," but there is a little more complexity, too. Do not click on links you are unfamiliar with and be mindful when downloading any and all files. Stay educated about phishing tactics.5. Use Strong Passwords:
This is the easiest task you can do to help reduce the risk of corruption, and at the bare minimum what you should do. Enable multi-factor authentication (MFA) whenever possible, if you want to add an extra layer of security.Technical Issues During Class
When the world shifted to online learning, brought on by the COVID-19 pandemic, it introduced a host of technical challenges for everyone, including college students. The most common issues involved video conferencing, audio issues, and software compatibility. But in-class work, when combined with technology, is nothing new. Have you ever had issues during a midterm or final, where you needed to use your computer but it decided to update? Countless people have. However, there are a few ways to avoid this conundrum.
Solutions:
By following the advice below, you could potentially alleviate these issues before crunch time. Though some of these topics have been discussed before, they are still very valuable to reiterate in a new light.
1. Test Your Equipment:
Before the class begins, test your equipment thoroughly. This includes your camera, microphone, speakers, word processor, and whatever else you think you might use. By being proactive, you identify and address issues ahead of time.2. Use Compatible Software:
By verifying you own the needed software for virtual conferences, for example, you can make sure you are ready to go when the meeting is supposed to start. It is also wise to keep all applications updated.3. Maintain a Stable Internet Connection:
As previously mentioned, having a stable internet connection is vital to academic success. Again, if you are having difficulties, plug into a wired Ethernet connection, as it is less prone to interference and interruptions.4. Engage with IT Support:
Know that the campus IT department is there to help you. No question is a stupid question. Your tuition dollars pay for their salaries, and they can often provide quick solutions to common issues.5. Bring a Back Up:
You never know what could go wrong with technology, so it is best, if possible, to have a back up plan. Perhaps that means having a second device in case your primary device encounters issues during a critical class or lecture. By having a backup device on hand, you could save yourself from missing important information.Data Management and Backup
As mentioned at the tail end of the last group of points, having a back up plan can save your important work or progress. When you lose important assignments or research due to data loss, it can be a student's worst nightmare. Therefore, it is crucial to have a solid data management and backup strategy in place. Though you could always take physical notes on paper, more likely students will be logging digital notes as well.
Solution:
By effectively managing your data and having backup strategies, you can prevent data loss and ensure your academic work and progress is safe:
1. Schedule Regular Backups:
The first thing you need to do is begin to schedule regular backups of your important files. This could be to an external hard drive or to cloud storage services like Google Drive or Dropbox. By automating this process, you can ensure that your data is always protected.2. Use Version Control or a Track Changes Function:
When working on collaborative projects, consider using version control systems like Git. If you are writing a piece that is long and complex, it may be wise to have multiple versions, so you can go back and see what you have done in the past (but do not get confused with what version you are using). These tools allow you to track changes, collaborate, and prevent data loss through robust version history.3. Maintain Organized Files:
When you organize your files, you provide structure, easy to reference. Properly organizing makes it easier to locate and retrieve documents, reducing the risk of accidental deletions or misplaced files.4. Familiarize Yourself with Data Recovery Tools:
Know that the campus IT department is there to help you. No question is a stupid question. Your tuition dollars pay for their salaries, and they can often provide quick solutions to common issues.5. Bring a Back Up:
It is inevitable that an accident will happen, and so that means a file may get deleted or lost. However, you can prepare yourself by using data recovery tools that can help you find any lost data.Lack of Digital Literacy
There is another common stereotype that all college students are tech-savvy, but that is not true. If you came from a high school that did not focus on technology learning, you may not know much about the tools used on college campuses. But there is no need to be a victim, as you are enrolled in college to learn, and that can include learning about technology.
Solution:
Enhancing your digital literacy can boost your confidence and competence when using technology. It is also vital to living in today's world. Here are a few ways to build your digital skills:
1. Attend Digital Literacy Workshops:
In the first weeks of classes, many college campuses will offer learning sessions regarding commonly used technology. Seek those out. Those resources can cover fundamental digital skills and tools of use.2. Utilize Online Tutorials and Resources:
There are countless online tutorials and resources that can provide easy, step-by-step guidance on using specific programs. Platforms like Coursera and YouTube can offer a ton of content.3. Befriend Tech-Savvy Peers:
Reach out to peers and classmates who are tech-savvy. They can provide guidance, share tips, and troubleshoot issues. Much of the time, people are very eager to help another person. Plus, you may be surprised to become friends afterwards!4. Practice and Explore:
Know that the campus IT department is there to help you. No question is a stupid question. Your tuition dollars pay for their salaries, and they can often provide quick solutions to common issues.Technology is an integral part of everyday life, and especially college. However, it also brings with it a host of challenges: among other things, slow internet, cybersecurity threats, data management, and a lack of digital literacy are some of the common IT issues college students face. But by implementing the solutions provided in this list of five issues and seeking help from IT support services when needed, students can navigate these challenges more effectively and make the most of their college experience in the digital age. Remember, technology is a tool that can empower and enhance your education, so do not let IT issues hold you back from achieving your academic goals. Embrace these solutions, stay proactive, and thrive in your academic journey.
Al Dickenson
Al Dickenson graduated from Wisconsin Lutheran College with bachelor’s degrees in history, communication, and English. He currently serves as an editor for an international equine practitioners’ magazine in and around Milwaukee, Wisconsin, his hometown, where he lives with his wife. He also works as a freelance journalist, photographer, archivist, and historian, and he enjoys hiking and reading, particularly about history.View all posts
